Policies

Dog Requirements 

  • Is current on his/her required vaccinations or will be at least 72 hours before his/her reservation. The required vaccinations for dogs are Bordetella, Rabies, and DHPP Distemper Combo. All puppies must be 12 weeks of age and be current on their Bordetella, and DHPP Distemper Combo before coming to see us for daycare and boarding.

 

  • Is on a regular flea and tick preventative.

 

  • Has been in good health for the last 14 days prior to check-in, this includes all surgeries.

 

  • Is not aggressive nor has shown signs of aggression to other dogs or humans.

 

  • Has a leash that I will use to handle my dog when I enter and exit Amarillo Fetch. 

 

 

Vaccinations

- Is current on his/her required vaccinations or will be at least 72 hours before his/her reservation. The required vaccinations for dogs are Bordetella, Rabies, and DHPP Distemper Combo. All puppies must be 12 weeks of age and be current on their Bordetella, and DHPP Distemper Combo before coming to see us for daycare and boarding.

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Initial Daycare

- We encourage all new dogs to complete a full day of daycare before any boarding reservation or membership purchase. ​If this is not possible prior to boarding reservation we do require an emergency contact that can pick up your pup in the event he/she is having any signs of uneasy or stressful behavior, to ensuring the safety and well-being of your pet and our other furry friends at the facility.

What can I bring?

- We recommend bringing your dogs' food in a labeled container or bagged as well as any treats or medications you'd like to bring. Do not pre-bag medications in with your dogs' food, upon check-in staff will make sure that we set up your dogs' medications for their stay. Please don't bring toys, beds, or bowls as those are all provided by our facility. We do not allow rawhides or bones because they are a choking hazard when not monitored the entire time they are eating them. If you do bring anything with you, please make sure to label it really well, as even though we do our best, things may get lost, or damaged by your dog. 

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Cancellation Policy

- For deposits, if you cancel more than 48 hours in advance you will receive your deposit back as a store credit on your account. For stays not canceled within 48 hours, we will be unable to refund your deposit. For cancellations, if you cancelled more than 48 hours in advance, there will be no cancellation fee. For cancellations or no-shows within 48 hours, you will be charged a cancellation fee.

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Collars/Vehicle Policy

- We do not accept collars that contain any chains, and we do not accept dogs with shock or prong collars. In addition to our collar policy; we will not release dogs that are not secure within your vehicle i.e. dogs in the back of pickup trucks will not be allowed on the Amarillo Fetch property. Dogs MUST be on a leash when on Amarillo Fetch property.  Amarillo Fetch is not responsible for any injuries to your dog if your dog is off-leash.

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Flea/Tick Prevention

- All dogs must be up to date on flea/tick prevention. In the event we notice fleas/ticks on your dog they will be given a bath by our grooming staff at your expense and sprayed with our essential oil flea repellant spray containing witch hazel, peppermint, citronella, and lemongrass. 

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Spay /Neuter

- We do accept unaltered dogs, but they must be on the human time path if they're over 12 months of age.  Unaltered dogs are sometimes placed in playgroups with dogs of the opposite gender only, but this is at the discretion of our trainers & team leaders. For unaltered females, you MUST have an emergency contact willing to pick up your dog in the event that they go into heat while on property. We do not accept dogs in heat on the property under any circumstances. IF you are unavailable, your emergency contact must pick up your dog. 

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Breeds

- We do not have breed restrictions, but we do build playgroups around your dog's breed, size, and personality. For example, a large German Shepherd will never be placed in the same playgroup as a Chihuahua.  All play is supervised, and any warning signs of aggression will result in a dog being moved to the "human time only" plan.

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Photography Release

- We do require all clients to sign a photography release so that photos may be posted to our social media page. We take thousands of pictures of dogs throughout the day to share with their owners and it is not manageable for us to determine who has/hasn't signed our photography waiver. In the event you are not comfortable having your dog photographed, this might not be the right boarding facility for you. 

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